Refund Policy

We hope that you are pleased with your purchase.  Should you wish to return anything bought from us, we will happily refund or exchange a product provided it is in a fully resaleable condition and returned to us within 14 days of purchase.  The item should be in perfect condition and complete with original packaging, we are unable to accept damaged products (unless delivered damaged).
If we find that the product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund on an item.
Returning your item
You can post the return item back to us using a postal/courier service of your choice.
You are responsible for the cost of returning an item for refund or exchange unless your item is faulty. Where possible, we recommend that you obtain a proof of posting. Please note that LapBaby Limited cannot be responsible for any posted items until they arrive at our returns address.
Once the items have been returned and are deemed to be in in a resaleable condition, LapBaby Limited will issue a full refund on the items purchased (excluding the original shipping charge). Please allow 14 days for any refunds to be processed.
Returns Address
LapBaby Limited
Warehouse Units A-C
3 Chartwell Drive
Wigston
LE18 2FL
 
Exchange an Item
If you wish to exchange your item for another item from our range, different size fitting or other reason, you can do so within 14 days of receipt of the item. The item should be in perfect condition and complete with the original packaging. Please see Returns Procedure for details on sending your item back to LapBaby Limited.  On receipt of your item for exchange, your replacement item will be despatched back to you, the timescale for which will be dependent on available stock.
If you have any questions on exchanging your items please don’t hesitate to contact us: enquiries@lap-baby.com